Insurance & Payment
Clear, helpful information about coverage and cost so you can focus on getting care.
Our Commitment: We Cannot Turn You Away
As a Certified Community Behavioral Health Clinic (CCBHC), we are required by federal law to provide care regardless of your ability to pay.
This isn't just a policy—it's our mission. If you need mental health or substance use treatment, we will not turn you away due to lack of insurance or inability to pay. We will work with you to find a payment solution, whether that's Medicaid, Medicare, private insurance, sliding-scale fees, or connecting you to financial assistance programs.
If you're worried about cost and delaying care because of it, please call us at (304) 425-9541. We'll figure it out together.
What CCBHC Designation Means for You
- No denial of service: We cannot refuse care based on insurance status or ability to pay
- Full continuum of care: Access to crisis services, therapy, medication management, case management, and peer support
- Care coordination: We help navigate insurance, apply for benefits, and connect to community resources
- 24/7 crisis access: No appointment needed for crisis services, ever
West Virginia Medicaid
We accept all West Virginia Medicaid plans, including both managed care and traditional fee-for-service Medicaid. Most mental health and substance use services are covered with no copay.
Covered Services (typically no copay):
- Individual and group therapy
- Psychiatric evaluation and medication management
- Crisis stabilization services
- Substance use disorder treatment (including MAT)
- Case management and peer support
Don't have Medicaid yet?
We can help you apply. Bring proof of income and residency to your first visit.
Medicare & Private Insurance
We accept Medicare Part B (covers outpatient mental health) and most private insurance plans including Highmark Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and others.
What to expect with private insurance:
- Copays typically $10-$50 per visit (varies by plan)
- Deductibles may apply (we'll verify before your first visit)
- Some plans require prior authorization (we handle this)
Verification Help
Call us with your insurance card info and we'll verify coverage, copays, and any authorization requirements before your first visit.
No Insurance? Sliding Scale Fees Available
If you don't have insurance, we offer sliding-scale fees based on household income and family size. This means your cost is adjusted to what you can afford. Many uninsured patients pay significantly reduced rates or receive services at no cost.
Sliding Fee Scale Eligibility
Our sliding fee scale is based on the Federal Poverty Guidelines (FPG). Your fee is determined by your household income and family size. The scale ranges from 100% of the federal poverty level to 200% of the federal poverty level.
What you'll need to apply:
- Proof of household income (pay stubs, tax returns, SSI/SSDI award letter, unemployment statement)
- Proof of family size (household members)
- Photo ID
Note: If you don't have documentation, we will still see you. We'll work with you to gather what's needed over time.
How Sliding Scale Works:
- 1. Bring proof of income (pay stubs, tax return, or benefits statement)
- 2. We calculate your fee based on federal poverty guidelines
- 3. Your rate is locked in—no surprise bills
- 4. We help you apply for Medicaid or other coverage if eligible
Financial Assistance Programs:
- WV Medicaid application assistance
- Prescription assistance programs
- Payment plans for larger balances
- Community resource connections
Bottom line: If you need help, we will find a way to provide it. Cost should never be a barrier to mental health care.
Call (304) 425-9541 to Discuss OptionsFrequently Asked Questions
Do you accept Medicaid and Medicare?
Do you accept private insurance?
What if I do not have insurance?
Will my visit be confidential?
Not sure where to start?
Visit our First Visit Guide or call and we will help you take the next step.