Family Support

Practical guidance for supporting a loved one—without burning out yourself.

Start with safety and connection

Families often search for help after noticing changes in mood, sleep, substance use, school performance, or behavior. Your support matters—especially when your loved one feels overwhelmed or ashamed.

If there is any concern about immediate safety, call 911 or dial 988.

24/7 Crisis Line

Call if you need guidance right now.

(304) 431-2869

Ways you can help today

Make it easier to take the first step

Offer to call with them, help with transportation, and write down questions for the appointment.

Start here: First Visit Guide.

Focus on practical supports

Meals, childcare, reminders, and a calm routine can reduce stress and make treatment more sustainable.

Know the difference between urgent and routine needs

For urgent safety concerns use crisis resources. For ongoing symptoms, schedule an appointment.

Crisis resources: Crisis Help.

Take care of yourself too

Caregivers need support as well. Ask about family involvement options when you call.

Frequently Asked Questions

How can I support a loved one who is struggling?

Start with calm, non-judgmental conversation. Ask what they are experiencing and what help would feel safe. Offer to help make a call, drive to an appointment, or sit with them while they reach out.

What if my loved one refuses help?

You can still learn about warning signs, crisis planning, and how to respond if safety becomes a concern. If you are worried about immediate safety, call 911 or the 988 Lifeline. You can also call our crisis line for guidance.

Can family members be involved in treatment?

With the patient’s consent, family involvement may be part of care. This could include family therapy sessions, education, and coordinating support at home and school.

What are signs that it is time to seek crisis help?

If there are threats of self-harm, severe confusion, inability to function safely, or substance use crisis/withdrawal concerns, seek urgent help. Use our crisis line or dial 988.

You don’t have to do this alone

We can help you understand options and find the right level of care.