Frequently Asked Questions
Clear answers to help you take the next step.
Call To Schedule
Call To Schedule
Frequently Asked Questions
How do I schedule an appointment?
Call +1-304-425-9541 to schedule. Walk-ins are welcome during office hours at many locations. If you are unsure where to start, call and we will help.
What if I need help right now?
If there is immediate danger, call 911. You can dial 988 for the Suicide & Crisis Lifeline. You can also call our 24/7 crisis line at +1-800-615-0122 for local guidance and support.
How much does therapy cost in West Virginia?
The cost varies based on your insurance coverage and the services you need. We accept Medicaid, Medicare, and most private insurance plans. If you don't have insurance, we offer a sliding fee scale based on income. Call us to discuss payment options that work for your situation.
Do I need a referral for mental health services?
No, you do not need a referral to access our services. You can call directly to schedule an appointment. However, if your insurance requires a referral for coverage, we can help you understand those requirements.
What should I expect at my first therapy session?
Your first visit will include a confidential assessment where we learn about your concerns, history, and goals. This helps us create a personalized treatment plan. Bring your insurance card, ID, and any current medications. The session typically lasts 60-90 minutes.
How can I get mental health help without insurance?
We offer services regardless of insurance status. We accept Medicaid and Medicare, and we provide a sliding fee scale for those without insurance based on household income. As a CCBHC (Certified Community Behavioral Health Clinic), we are committed to serving everyone who needs care.
Do you accept insurance?
Yes. We accept Medicaid, Medicare, and many private insurance plans including Highmark Blue Cross Blue Shield, Aetna, United Healthcare, and others. Visit our Insurance & Payment page for a complete list and what to bring to your first visit.
Do you serve children and teens?
Yes. We provide children's outpatient services and school-based services for students and families. Our child and adolescent therapists specialize in ADHD, anxiety, depression, behavioral challenges, trauma, and developmental concerns.
Do you provide substance use treatment?
Yes. We provide comprehensive substance use disorder treatment including assessment, outpatient counseling, medication-assisted treatment (MAT) with Suboxone and Vivitrol, and residential program options depending on your needs.
Where are you located?
We have 6 locations across Southern West Virginia in Mercer, McDowell, and Wyoming counties. Our main clinic is in Princeton, with additional locations in Welch, Mullens, Rockview, and specialized facilities for substance use and children's services. Visit our Locations page to find the nearest clinic.
Do you offer telehealth or virtual therapy?
Yes, we offer telehealth services for many types of appointments. This allows you to meet with your therapist or psychiatrist from home via secure video. Ask about telehealth options when scheduling your appointment.
What is the difference between a therapist and a psychiatrist?
A therapist (counselor, social worker, psychologist) provides talk therapy and counseling. A psychiatrist is a medical doctor who can prescribe medication and provide psychiatric evaluations. Many people benefit from seeing both - therapy for coping skills and a psychiatrist for medication management.
Still have questions?
Call and we will help you figure out the right next step.