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Frequently Asked Questions

Clear answers to help you take the next step.

Frequently Asked Questions

How do I schedule an appointment?

Call (304) 425-9541 to schedule. Walk-ins are welcome during office hours at many locations. If you are unsure where to start, call and we will help.

What if I need help right now?

If there is immediate danger, call 911. You can dial 988 for the Suicide & Crisis Lifeline. You can also call our 24/7 crisis line at (304) 431-2869 for local guidance and support.

Do you accept insurance?

Yes. We accept Medicaid, Medicare, and many private insurance plans. Visit our Insurance & Payment page for next steps and what to bring.

Do you serve children and teens?

Yes. We provide children's outpatient services and school-based services for students and families.

Do you provide substance use treatment?

Yes. We provide assessment, outpatient services, medication-assisted treatment (MAT), and residential program options depending on need.

Where are you located?

We have multiple locations across Southern West Virginia. Visit our Locations page to find the nearest clinic and services available.

Still have questions?

Call and we will help you figure out the right next step.

Important Numbers and Websites

Direct Children's Crisis Number

(304) 888-2908

FMRS Children's Mobile Crisis Response

(304) 256-7100 fmrs.org

YouthLine

(877) 686-8491

YL Text Line: Text teen2teen to 839863

oregonyouthline.org

National Domestic Violence Hotline

(800) 799-7233/SAFENDVH

Text Line: Text START to 88788

thehotline.org

988 Suicide/Crisis Lifeline

988

or (800) 273-8255/TALK

Crisis Text Line: Text HOME to 741741

988lifeline.org / crisistextline.org

National Sexual Assault Hotline

(800) 656-4673/HOPE rainn.org

National Runaway Safeline

(800) 786-2929/RUNAWAY 1800runaway.org

WV Safe Schools Helpline

(866) 723-3982/SAFEWV wvde.us

SAMHSA National Helpline

(800) 662-4357/HELP samhsa.gov

DHHR Centralized Intake for Abuse/Neglect

(800) 352-6513 dhhr.wv.gov

WV State Police

(304) 746-2100 wvsp.gov